a84ef7bd-b246-417c-a775-fea549ed9b8e

What Major Incidents Really Cost Your Business

When systems fail, the losses start immediately, and they don't stop when the incident closes. Reputation damage, lost productivity, and burnout keep draining value long after the postmortem is filed, and most organizations are only measuring the first hit.

What you'll learn:

  • The immediate cost of a major incident: 68% of organizations lose $300K or more per major incident, and 8% lose over $1M, before recovery even begins.
  • The costs that outlast the incident: Why 52% of teams point to brand and reputation damage, and 48% to lost productivity, as the fallout that lingers.
  • Where burnout ranks: How burnout stacks up against the other consequences most teams underestimate.
  • The revenue case for resilience: Why organizations with strong resilience post 74%+ revenue growth, compared to 64% for underperformers.

The organizations pulling ahead aren't just surviving incidents, they're treating resilience as a revenue strategy. Download the infographic to see the full cost breakdown and how resilient teams are turning incident response into a competitive advantage.


Yes, I would like to receive information about PagerDuty products and services. For more information, please see our Privacy Policy.